Privacy Notice

This privacy notice tells you exactly what to expect Serenius Nail (UK) to do with your personal information. Throughout this policy, “we”, “us”, or “our” refers to Serenius Nail (UK), and “you” refers to the individual visiting our website or using our services.

info@sereniusnail.com

Available upon request. If you require our physical correspondence address for legal notices or data protection inquiries, please contact us.

– Names and contact details
– Delivery and billing addresses
– Purchase or account history
– Payment details (including card information handled securely via our payment gateways)
– Website user information (including user journeys and essential cookie tracking)
– Information relating to compliments, queries, or complaints

– Names and contact details

– Names and contact details
– Delivery and billing addresses
– Purchase or service history
– Financial transaction information

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. You can find out more about lawful bases, your data protection rights and the exemptions which may apply on the ICO’s website.

• Access:
  You can ask for copies of your personal information and details on where we got it or who we share it with. Exemptions may apply.
• Rectification:
  You can ask us to correct or delete inaccurate or incomplete information.
• Erasure:
  You can ask us to delete your personal information.
• Restriction:
  You can ask us to limit how we use your personal information.
• Objection:
  You can object to us processing your personal data.
• Data portability:
  You can ask us to transfer the information you gave us to another organisation, or directly to you.
• Consent withdrawal:
  If we rely on your consent to use your data, you can withdraw it at any time.

To make a data protection rights request, please contact us.
We must respond to you without undue delay and in any event within one month.

We need a legal reason to collect and use your data.
Depending on how you interact with us, we rely on the following bases:

• Contract:
  We have to collect or use the information so we can enter into or carry out a contract with you (processing, production, and shipping of your order).
• Legal obligation:
  We have to collect or use your information so we can comply with the law, such as keeping financial invoices for UK tax and accounting records.
• Legitimate interests:
  Legitimate Interests: We collect or use your information because it benefits you or our organisation without causing an undue risk of harm to anyone. Our legitimate interests are:
  • Customer Service:
    We use names, social media handles, and emails to manage custom design requests, commissions, and order queries, to provide responsive support.
  • Fraud Prevention & Security:
    We process website interactions and payment attempts in the background to detect, prevent, and protect our store against fraudulent transactions and security threats.

• Consent:
  We rely on explicit consent if you voluntarily choose to opt in to our future newsletter marketing emails regarding new collection drops or discounts.
• Legitimate Interests:
  We send essential service updates (such as alterations to our terms) and marketing messages about our new nail collections to existing customers who have bought from us before, provided they were given a clear opportunity to opt-out at checkout and have not chosen to unsubscribe. We keep these infrequent, never sell your data, and provide an immediate “unsubscribe” link in every message.

• Contract:
  Fulfilling our consumer contract duties involves resolving order issues or faulty items.
• Legitimate Interests:
  We use names, emails, and order histories to respond to inquiries efficiently, resolve disputes, and protect our brand’s legal interests.

For more information on our use of legitimate interests as a lawful basis, please contact us.

• Directly from you

• Order and Transaction Data:
  Kept for 6 years (Names, addresses, invoices).
• Customer Queries and Messages:
  Kept for 2 years after the issue is resolved (Emails, Instagram DMs).
• Marketing Emails:
  Kept until the user unsubscribes (Newsletter sign-ups). 

• E-commerce Hosting and Website Platform:
  They securely host our online storefront, provide our shopping cart software, and store customer order details so we can manage and fulfil transactions.
• Secure Payment Service Providers:
  They securely process customer credit\/debit card transactions at checkout to ensure payments are handled safely and to protect against financial fraud.
• Delivery and Postal Services (UK-based):
  They utilise customer names and delivery addresses to handle the tracking and physical delivery of our nail sets to your door. 

• Relevant regulatory authorities
• Organisations we’re legally obliged to share personal information with

Where necessary, our data processors and we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

Organisation	Service Provided	Country	Legal Safeguard Used
Stripe, LLC	Payment service provider	United States	Approved UK-US Data Bridge (Adequacy Regulations)
Hostinger International Ltd	Web hosting and cloud storage	Cyprus (EU)	EU Adequacy Regulations
Cloud Infrastructure & Sub-processors	Background data backups and IT systems	United States	Addendum to the EU Standard Contractual Clauses (SCCs)

If you have any concerns about our use of your personal information, please contact us directly to make an informal data protection complaint.
If you remain unhappy with how we have handled your data after reaching out, you have the legal right to file a formal complaint with the UK’s data authority:

• The Information Commission’s Address: Head Office, 4th Floor, No.3 Circle Square, 5 Hawkshaw Street, Manchester, M1 7BL
• Helpline Number: 0303 123 1113
• Website: ico.org.uk