Return and Cancellation Policy

For the return address or any queries, please contact us.

Customers have the right to apply for a return for reasons, such as:

• Faulty or damaged.
• Incorrect (wrong item sent).
• Not as described.

Customers have 30 days from the date of delivery to issue a return request.
In these cases, the customer will not be responsible for any return shipping fees.

We do not accept returns or exchanges for any items for change-of-mind reasons, such as:

• Disliking the item.
• Ordering the incorrect size.
• Disliked colour.

Due to the handmade nature of custom and made-to-order items, each is unique and minor structural or design variations may occur. We have made every effort to display as accurately as possible the colours and images of our products. However, we cannot guarantee that your device screen’s display of any colour or any minor imperfections will be perfectly accurate.

To be eligible for a return, we require a receipt or proof of purchase and your item must be:

• Unused & unworn.
• In the same condition that you received it.
• In the original packaging.

Upon receipt and prior to trying on any items, it is the responsibility of the customer to inspect and confirm that all items delivered match their order and that there are no defects in the items.
The customer must provide notice to the seller of any defects within 30 days after receipt of the items.

We do not issue refunds for items that are broken or damaged due to customer misuse, incorrect application, or accidental damage after delivery. Furthermore, we cannot issue a refund if you fail to physically return the items to us.

If a set is returned incomplete (such as a missing nail) or with new damage unrelated to the original fault, a deduction will be taken from your final refund to cover the cost of the missing or ruined pieces. For missing nails from a custom set, this deduction will be calculated proportionally based on the total cost of the set. The customer authorises the seller to re-sell any returned items.

Because all made-to-order and custom sets are created strictly according to the sizes or measurements provided by the customer, incorrect sizing choices or measurement errors made by the customer are completely non-refundable and do not qualify as a seller error or a faulty item. We strongly recommend purchasing a sizing kit or following our sizing guide closely before placing your order.

If you are returning an item due to a confirmed fault or seller error, you must return the items using a tracked shipping service and provide us with the tracking details. The customer must pay for the return shipping upfront. Once we receive the item and confirm the fault, the full cost of the return shipping will be refunded to you along with your order total.

• Before Wearing:
  Please inspect your nails as soon as they arrive. If we have sent the incorrect color, wrong design, or wrong length due to a seller error, the nails must not be worn, filed, or have adhesive (glue or tabs) applied to them. Applying or wearing the nails signifies that you accept their appearance, and they can no longer be returned as “incorrect” or “not as described.”
• After Wearing (Faulty Items):
  If you apply the nails and they suffer a genuine structural defect during normal wear within 30 days (such as splitting, severe premature chipping, or top-coat peeling), you are fully entitled to a refund or replacement. In this case, returns are accepted even if the items have been worn, glued, or are no longer in original condition.

Please note: Structural faults do not include accidental damage caused by the customer, such as using nails as tools to pry things open, or forceful/incorrect removal.

Once your returned item(s) is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 to 10 business days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

We accept order cancellations before a pre-made item is shipped or a made-to-order item has begun production. We cannot cancel the order if the product is already shipped out or production has begun. If we accept the cancellation, you will get a full refund.